Director of Admission Events, Student Experience and Visit Operations

Position Details

Compensation: $70,000 - $75,000, commensurate with experience and qualifications.
Position Type/Schedule: Full-Time, exempt. Monday–Friday, 8:30 a.m.–5:00 p.m. This position is fully on-site; remote work is not available. Evening and weekend work is required for pre-scheduled major admission events, student programs, and other recruitment and engagement initiatives. These scheduling needs are generally planned in advance, and employees will receive advance notice whenever practicable. Occasional travel within the Chicagoland area, elsewhere in Illinois, or other domestic locations may be required.
Work Location: Illinois Tech, 10 West 35th Street, Chicago, IL 60616
Work Authorization: Applicants must be legally authorized to work in the United States, both presently and for the duration of employment with the university.

Summary

The Director of Admission Events, Student Experience, and Visit Operations provides strategic leadership for Illinois Tech’s prospective and admitted student engagement programs, including undergraduate and graduate admission events, student engagement programs, campus visits, and Visitors Center operations. Reporting to the Associate Vice President of Enrollment Management, the Director establishes priorities, experience standards, resource allocation, and measures of success across these areas.

The Director leads a team responsible for delivering coordinated, high-quality experiences for prospective and admitted students and their families. The position works closely with enrollment leadership, admission and recruitment teams, academic units, Enrollment Marketing, faculty, and other campus partners to support student engagement, conversion, yield, and institutional connection.

Key Responsibilities & Accountabilities

Strategic Leadership and Team Management
- Lead strategy and priorities for admission events, student engagement programs, campus visits, and Visitors Center operations in alignment with enrollment goals.
- Supervise and develop the Associate Director, Assistant Director, and Visitors Center Operations Coordinator, establishing clear responsibilities, expectations, and accountability.
- Oversee staffing, student employee programs, and operational coverage for major events, high volume visit periods, and engagement programs.
- Evaluate program needs, resources, and opportunities for improvement and serve as the escalation point for complex operational issues.

Campus Partnerships and Program Coordination
- Build and maintain partnerships with academic units, Enrollment Marketing, Financial Aid, Student Affairs, Facilities, Public Safety, Dining, Event Services, and other campus partners.
- Coordinate campus participation in admission events, visits, recruitment programs, and yield initiatives.
- Partner with enrollment and recruitment leadership to ensure programs and experiences support undergraduate and graduate enrollment goals.
- Promote consistent service standards, messaging, and institutional representation across student and family experiences.

Assessment and Continuous Improvement
- Establish measures of success and monitor participation, attendance, satisfaction, conversion, yield, and other relevant program data.
- Partner with Enrollment Operations and other colleagues to support reporting and assessment using Slate and other systems.
- Use program results and year over year trends to improve staffing, communication, resource allocation, and service delivery.
- Present findings and recommendations to enrollment leadership and campus partners as appropriate.

Required Qualifications

- Bachelor’s degree in higher education, business administration, communications, marketing, hospitality, event management, student affairs, or a related field.
- Five or more years of progressively responsible experience in higher education, admissions, enrollment management, event leadership, student engagement, visitor experience, or a related area.
- Three or more years of supervisory, team leadership, or significant organizational leadership experience.
- An equivalent combination of education and relevant professional experience may be considered.

Preferred Qualifications

- Master’s degree in higher education, business administration, communications, marketing, hospitality, event management, student affairs, or a related field preferred.
- Experience supporting prospective or admitted student engagement in a higher education environment.
- Experience with Slate or comparable CRM, event management, scheduling, or reporting systems.
- Experience with Square POS preferred.

Service Standards and Performance Expectations

- Demonstrated leadership and people management skills, including setting priorities, developing Staff, delegating effectively, and maintaining accountability for results.
- Ability to translate enrollment priorities into coordinated strategies, programs, and service standards across multiple student facing functions.
- Strong judgment, analytical ability, and decision-making skills, with demonstrated use of data and assessment to evaluate performance and guide improvements.
- Executive level communication and relationship management skills with the ability to collaborate effectively with University Leadership, faculty, Staff, students, vendors, and campus partners.
- Ability to lead complex, highly visible initiatives, manage competing priorities, and maintain consistent service, operational effectiveness, and institutional standards.
- Strong organizational and problem-solving skills with the ability to anticipate needs, address challenges, and drive continuous improvement.

Supervision

- Directly supervises the Associate Director of Student Experience and Events, Assistant Director of Student Experience and Events, Visitors Center Operations Coordinator, and other positions as assigned.
- Provides oversight through these positions for admission events, student engagement programs, campus visits, Visitors Center operations, and associated student employees.

Physical Qualifications

- Ability to effectively use standard office technology and equipment in a primarily in-person campus environment.
- Ability to move throughout campus and stand or walk for extended periods during events.
- Ability to occasionally lift, carry, and move event materials, supplies, signage, or equipment weighing up to 25 pounds.
- Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position, consistent with applicable law.

Benefits

Illinois Tech offers eligible employees a comprehensive benefits package that includes medical, dental, and vision coverage; life and long-term disability insurance; a 403(b) retirement plan with university contributions and matching for eligible employees; tuition assistance programs; flexible spending and commuter benefits; an employee assistance program; university holidays; and applicable paid and job-protected leave benefits. Eligibility, waiting periods, employee contributions, and coverage levels vary by benefit and position. Our commitment to employee well-being is reflected in our competitive benefits package located here: Benefits Summary

EEO Statement

Illinois Institute of Technology is an EEO/AA/Title VI/Title IX/Section 504/ADA/ADEA employer dedicated to building a community of excellence, equity, inclusion, and diversity. It is committed to fostering an inclusive environment and actively seeks applications from individuals of all backgrounds and identities, regardless of race, color, sex, marital status, religion, national origin, disability, age, unfavorable discharge from the military, status as a protected veteran, sexual orientation, including gender identity and expression, order of protection status, and/or genetic information. All qualified applicants will receive equal consideration for employment.